FAQS
FREQUENTLY ASKED QUESTIONS
Hey there, You’ve got questions? We hope we have the answers. Check this page periodically for updates. If you don’t see what you are looking for contact us here.
What is the opportunity gap?
The Opportunity Gap acknowledges that differences in race, ethnicities, family conditions, socioeconomic status, residential locations, language, community cultures, and other factors may result in varied educational outcomes amongst learners, thus feeding lifelong disparities.
Here is an article we wrote futher explaining the opportunity gap.
What is Growth mindset?What does growth mindset have to do with the opportunity gap?
Here is an article we wrote explaining growth mindset vs. fixed mindset and how adopting a growth mindset can help close the opportunity gap.
What are soft skills vs.Hard Skills?
Soft Skills= What kind of person are you? Hard Skills = How technically proficient are you? In this article, we discuss more about skillsets.
What are SMART Goals?
What is executive functioning?
Executive Functioning is often referred to as the brain’s management system, consisting of working memory, cognitive flexibility, and inhibition (self-control).
Check out this article about Brain-Based Learning, here we discuss executive functioning in context of learning applications.
What is the purpose of a mentor? Do I need more than one?
A mentor serves as a guide and enables students to build strong relationships with a confidant with whom they can periodically evaluate their progress.
Students can benefit from having several mentors that can help them to evaluate different aspects of their lives and help them them with setting different types of goals.
Here is a more detailed explanation of how mentors can help close the opportunity gap and ensure academic success.
What is the role of Virtual Mentors?
Virtual mentors are important because access to someone in your physical area may not be plausible. A virtual mentor is someone that connects from a distance, while providing one to one or group access to mentorship in education, life skills, or career.
What are Virtual Tours? How are they useful?
Virtual tours allow you to visit new places without physically going there. Sometimes Virtual Tours can allow you to experience things you may never have the capability to experience in real life. Technically a virtual tour uses 360 immersive technology that allows the visitor to freely navigate the site as if they were there. However, nowadays the term virtual tour is more loosely referred to as guided tours that maybe either live or prerecorded and viewed online.
Virtual Tours can be an excellent medium to accommodate distance learning and introduce families to different cultures and lifestyles. Knowledge and understanding of diversified traditions and values give learners the ability to accept and appreciate different viewpoints and can help foster empathy. Check out our full blog post about Virtual Tours here.
What does travel have to do with the opportunity gap?
Educational Field Trips are a source of amusement and engagement for all students regardless of their backgrounds and history. Travel allows learners to bond with each other outside the school premises and illuminate themselves with knowledge from differing dimensions of life. Field trips allow students to explore the wonders of nature, observe their surroundings, and find joy in the company of their peers. Tours beyond the walls of the school show them the life skills they need to acquire and how the working world operates.
To learn more about how travel can help close the opportunity gap, check out this article for more information.
How can I make my regular vacation educational?
Making your regular vacation educational requires planning and intentional thought. NO Worries, your kids will love it! you will learn something and so will they! Check out this article for more information.
I don’t understand, how is Equity different than Equality?
For further reading on equity vs. equality check out this article.
MY KID DID A SCIENCE PROJECT AT SCHOOL, ISN’T THAT PROJECT BASED LEARNING?
All school projects are not considered Project-Based- Learning Check out this comprehensive article from our blog.
You have talked about personalized learning, DIFFERENTIATION,and Student centered learning; aren’t these all the same thing?
I can see how this can be confusing, these three are similar but hopefully the information found here can help point out some of the differences. See more info here.
Shop faqs
How do I access my digital Downloads?
You can access your digital download through our Digital Shop after purchase.
Due to the digital nature of the products, we do not accept returns or credits for discounts that have been valid in the past for digital products.
How Do I access courses?
We are currently assessing what platform we will use to deliver our courses as well as what information people want to learn from us.
Right now, you can learn from us for FREE, by subscribing to our Youtube channel and subscribing to our Newsletter.
Do you offer scholarships for your courses?
Glad you asked! We are looking forward to offering scholarships to our courses. For now, we are accepting donations and are trying to keep our services alive and priced in a financially accessible manner. If you know someone who would benefit from the information we provide, please consider sharing our site and socials with them.
Also, all donations make a difference.
How do I request commissioned art?
We are a family of creatives and we love working with customers to breath life into your thoughts, and appreciate taking on ventures in numerous ways. You are welcome to fill out our commissions contact form to be notified first when we reopen for commissions. We are currently in launch mode and are not accepting commissions. As for the process, stay tuned for more details.
How do i order Customized APPAREL?
We are streamlining our customization process and will have that ready in the coming months! Fill out this form to be notified of when our customizations shop launches.
When will i get my order?
It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
USA: 5-8 business days
International: 10-20 business days
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address.
Ask your local post office if they have your package.
Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise—If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be! If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@trilogyinmotion.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!
How are your products made?
We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@trilogyinmotion.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@trilogyinmotion.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order.We’ll get back to you with a resolution as soon as possible!
What’s your return policy?
Please let us know if there’s something wrong with your order, by contacting us at info@trilogyinmotion.com.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@trilogyinmotion.com with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@trilogyinmotion.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
How do I clean my hat?
The best way to clean your caps is to hand-wash them instead of placing them in a washing machine. This will help with retaining their shape and won't diminish the quality of the embroidered design.
We recommend you wash them with a mild detergent (not bleach), in lukewarm water. If there are any spots that require more attention, then you can use a brush with soft bristles.
You can also check with the manufacturer directly or search YouTube for other recommendations.
How can we collaborate with Trilogy in Motion?
Contact Us Here.
Our collaborations are done with integrity. For years we have collaborated with a variety of companies, organizations, brands, and institutions to provide various services, from content creation, beta testing (of products and services), lesson plans, and more! Trilogy In Motion will only feature products and topics that are a fit for our company and our accompanying social channels.